Delivery and Returns

Free Local Collection

We offer a free collection service from our unit located at PO9 2NP. Orders are normally available to collect within 48 hours of the order being placed, you will be notified via email when your order is ready to collect.

Local Delivery

We offer a local delivery service for customers within 8 miles of PO9 2NP, the cost of delivery is £3 per order.

Nationwide Courier Delivery

minimum order is 8kg (raw food) as this prevents the product defrosting in transit

Usually dispatched within 24-48 hours of your order via APC overnight, it will then take a further 24 hours to arrive to you.  It is possible that we may ship items sooner, eg next day, however we currently cannot guarantee this so please do not order without contacting us first if you need next day delivery.

You will receive an email from APC informing you of a delivery date and rough time slot

Orders are sent in polystyrene boxes and with ice packs in the warmer months, this is designed to keep our product frozen for 48hours.

We currently ship orders Monday to Thursday, any orders placed after the cut off on weds night (10pm) will automatically roll over for dispatch on Monday of the following week.

Courier Delivery costs

  • £6 up to 10kg
  • £9 up to 20kg
  • £12 up to 30kg
  • £15 up to 40kg
  • £16 up to 50kg
  • £18 up to 60kg
  • £20 up to 70kg
  • £22 up to 80kg
  • £25 up to 90kg
  • £27 up to 100kg

If you are not home for your delivery APC will leave parcel in a safe place specified by you.  All parcels are labelled stating that they are perishable goods and must not be returned to the depot, the only time this will happen is if it is deemed by APC there is not an appropriate safe place, we will not accept responsibility for orders returned to the depot for this reason.

Please note:

Once orders have been placed it is not possible to amend or add to them.
If an item is out of stock we will contact you to discuss substitutions and this may happen from time to time.